Before you contact HP

Be sure to have the following information available before you call HP:

  • Active Health System log

    Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website.

  • Onboard Administrator SHOW ALL report (for HP BladeSystem products only)

    For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website.

  • Technical support registration number (if applicable)
  • Product serial number
  • Product model name and number
  • Product identification number
  • Applicable error messages
  • Add-on boards or hardware
  • Third-party hardware or software
  • Operating system type and revision level

Before you contact HP